Support at Home Program
Your guide to understanding the new Support at Home Program and how it affects your care. Your guide to understanding the new Support at Home Program and how it affects your care.
Welcome to your new care program
From 1 November 2025, the Australian Government Department of Health and Aged Care will implement the Support at Home Program. This program replaces the existing Home Care Package (HCP) system and introduces a simplified, transparent funding model designed to make aged care more flexible and accessible.
Key changes include:
A single, all inclusive hourly or per service price that covers all costs of service delivery.
A 10% Care Management allocation determined by the Government.
Removal of separate Care and Package Management fees charged by providers.
Introduction of a separate budget for Assistive Technology and Home Modifications, meaning your support hours are not reduced when you access equipment or home modifications.
Improved clarity on what can and cannot be funded under Support at Home.
Get help understanding your new funding
Self Management
- You may use either provider staff or your own third party providers.
- When using your own provider, the package will be charged at the provider’s invoice amount + 10% administration fee.
- The 10% Care Management allocation still applies regardless of your management model.
- This administration fee covers compliance checks, suitability reviews, supplier vetting, and invoice processing.
Assistive Technology & Home Modifications (AT-HM)
This category covers equipment, aids and home modifications required to support your independence and safety.
Assistive Technology (AT)
Charged at supplier cost. administration Fee: 10%, capped at
$500 per item, covers liaising with suppliers,
purchasing low risk items, obtaining
quotes and arranging delivery.
Home Modifications (HM)
Charged at contractor cost, coordination Fee: 15%, capped at
$1,500 per project. covers project management,
government approvals, subcontractor
compliance and invoice processing.
Note: These AT-HM administration and coordination costs are separate from Care Management and are only
applied when AT-HM services are purchased.
For Home Care Package care participants transitioning to Support At Home
If you’re currently receiving a Home Care Package, you’ll be transitioned to the new Support at Home Program. The table below shows how your existing package level aligns with the new funding model, including your quarterly and annual budget.
Support at Home Transition Level
Support at Home quarterly budget
Support at Home annual amount
Support at Home Transition Level
Support at Home quarterly budget
Support at Home annual amount
For new participants, what is the funding for each classification under Support At Home?
Every new participant entering the Support at Home Program will be assigned a care classification that matches their level of need. Use the table below to see the funding available at each level.
Quarterly budget
Annual amount
Quarterly budget
Annual amount
Service Pricing by Category
Transparent and clear pricing
Description
Price
Description
Price
Note: For delivered meals, 70% of the cost is claimable from your funding (preparation & delivery), while 30% (ingredients) is paid directly by you to the supplier.
How AT-HM Fees Are Applied
Some fees apply for Assistive Technology and Home Modifications to cover coordination and compliance. Here’s how they’re calculated and capped.
Base Cost
Admin/Coordination Fee
Cap
Base Cost
Admin/Coordination Fee
Cap
These fees cover supplier vetting, insurance checks, quote management, scheduling, invoicing, installation and safety checks.
Weekend, Public Holiday & Penalty Rates
Below is a breakdown of weekend, public holiday and penalty rate loadings.
Rates
(loading on initial hourly cost)Rates
(loading on initial hourly cost)*If a service falls on a public holiday and you don’t reschedule in advance, it will be billed at the public holiday rate.
Compliance & Care Management
Under the Support at Home Program, the Government automatically allocates 10% of your budget to Care Management. This funding is:
- Determined by Government (not the provider)
- Used to support care reviews, service coordination, monitoring of needs and updating care plans
- Reflected in your monthly statement
There are no separate Care or Package Management fees charged by providers.
Description
Price
Description
Price
All pricing aligns with: Aged Care Act 2024, Aged Care Rules 2025, Support at Home Program Manua. Prices are GST free where applicable.
Service Categories under Support at Home
All services fall into one of these categories:
Everyday Living Support
e.g. meals, cleaning, gardening.
Independence Support
e.g. personal care, transport, social connection.
Clinical Support
e.g. nursing and allied health.
Assistive Technology & Home Modifications
e.g. equipment and home safety modifications.
Income Tested Fees & Co-Contributions
- ITFs are being replaced by co-contributions set by Services Australia.
- These are based on your income and assets.
- If applicable, contributions will appear on your monthly statement and be collected via direct debit.
- Grandfathered participants (approved prior to 12 September 2024) may not be required to contribute.
All Inclusive Service Pricing
Previously, providers charged separate management fees that were deducted from your budget. Under Support at Home:
- A flat 10% Care Management allocation is applied by Government.
- Hourly or per service rates include all costs, wages, insurance, travel, compliance, and administration.
- This means one clear price with no hidden deductions.
Comparison of Current HCP vs Support at Home
Under Support at Home, fees are lower, so you keep more of your funding for services. Here’s how it compares to the current Home Care Package.
Current HCP (Level 3 Package)
Support at Home (Level 3 Package)
Current HCP (Level 3 Package)
Support at Home (Level 3 Package)
Have you got any questions?
We understand that the whole process can feel uncertain, but our team is here to support you.
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